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Rental Terms

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KUR HESAPLA


YOUR RENTAL INCLUDES
Unlimited Mileage 
Collision Damage Waiver (CDW)
Insurance (Third Party Liability, Collision Damage Waiver, Theft Protection)
VAT
Airport Surcharge
24h Roadside Assistance 
Delivery/Collection is free of charge:
- in territory of the City (upon request 20:00 - 8:30)
- up to 5km
Out of hours: free of charge


YOUR RENTAL EXCLUDES
One way fee for any of our station : 
* 15 EUR+TAX - rentals up to 6 days 
* free of charge - more than 6 days
Delivery and Collection charge outside city limits: 0.4 EUR/km
Personal Accident Insurance: EUR 9.44 per day
Fines, Toll Fees & Parking charges
OGS (Automatic Toll Collection System) machine to use for Highway and Bridge pass. Service charge for;
* 1-6 days - 3.54 EUR per day
* 7+ days - 23.60 EUR
TWH Insurance (Tyres, Windscreen and Head Lights Insurance): 4.00 EUR - 10.00 EUR (depends on car class)
Administrative fee for fines
No show/Cancellation Charges
Late/Early return
Key, documents loss
Supplementary insurance to cover injuries to drivers &/or passengers


*Additional extras are on request and payable locally to the agent when the vehicle is collected. Any charges payable locally may be subject to local VAT/Sales Tax. HolidayAutomobile Rent A Car Company will try on all requests in advance of your arrival, but unfortunately cannot guarantee the availability of any extras.


DRIVING AGE AND DRIVER LICENSE REQUIREMENTS
The minimum driver age required is 23. 
The maximum driver age is 75. 
For groups ECMR-CDMR minimum age requirement is 23 years with at least one year of valid driving licence.
For groups SDMR, SDAR and IWMR - 25 years of minimum age with 2 years of valid driving licence is required.
For groups FDMR, FDAR and SVMR - 28 years of age minimum and 3 years of driving licence are minimum requirements.
When collecting a car from our car rental supplier the principal driver & any additional drivers will need to provide a full driving license on their name.
A valid passport (or ID card, if it is written in roman characters and only for EU countries), air-tickets may be required. 
In some cases if driving license is printed with non Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) an international driving license is required.
Please note: an international driving license/permit does not replace the requirement for a regular driving license. If using an international license/permit, a full driving license in the principal drivers name will still be mandatory in order to rent the vehicle.


PRIMARY DRIVER CREDIT CARD PREAUTHORIZATION
At time of pick up you will be required to leave a deposit to cover the value of the insurance excess. Usually it takes the form of an amount (minimum: excess+fuel+vat) being blocked on an international credit card in the name of the primary driver (cash deposits, maestro, switch visa electron and debit cards are not accepted). 
The blocked amount will be returned in full at the end of the rental provided the vehicle is returned in the same condition as rented. 
Excess for all car groups is:
ECMR, CDMR - EUR 300.00
IWMR, SDMR - EUR 500.00
FDMR, SVMR - EUR 700.00

You may maximize excess to zero by purchasing Super Excess Cover Waiver 4.00 EUR per day.


FUEL POLICY
Full tank is not a must. Driver returns the tank with the pick-up level. Please note: Due to refuelling logistics you will be charged at a higher rate per litre compared to the normal pump price.


CROSS BORDER POLICY
No vehicle can be taken out of Turkey.


VEHICLE GROUP/MODEL
We are unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car at our option. If, at time of pickup, it becomes impossible to provide your booked car as shown on your rental voucher due to breakdown or an accident, a similar or upgraded car will be provided by the HolidayAutomobile Rent A Car. 


CUSTOMER SERVICE QUERIES
If for any reason you are dissatisfied with any aspects of your rental, you must report your concerns at the time locally to the car rental company. If you are still not happy and wish to make a formal complaint, all complaints also after rental was finished, you must be put in writing to our customer services team at reservation@holidayautomobile.com  . We will make investigation on your behalf. You will receive an acknowledgement of your email within a few days and we endeavor to answer all customer service queries within 28 days of receiving them. Sometimes we can experience delays, if we are dealing with third parties.


EXTRAS
Additional driver: EUR 4.00 per day
Navigation System (GPS): EUR 4.00 per day
Baby Seat: EUR 4.00 per day or maximum EUR 49.00 per rental
Mobile Wifi: 7.00 EUR per day

ONE WAY FEES
izmir, bodrum , dalaman and kusadasi : 55 EURO (each way)

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